No products in the cart.
Last Updated: [01-28-2024]
Thank you for shopping at HEADTOSOLE. We want you to be satisfied with your purchase, and we aim to make our refund and returns process as straightforward as possible. Please read the following policy carefully to understand your rights and obligations.
1. Refund Policy
a. Condition of Items: To be eligible for a refund, items must be unused, in their original condition, and in the original packaging.
b. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
d. Refund Timeframe: Refunds will be processed within 15 business days of approval. Please allow additional time for your bank or credit card company to process the refund.
2. Returns Policy
a. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team at firstname.lastname@example.org within 3 days of receiving the product. We will provide instructions on how to return the item for a replacement or refund.
b. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or the product is defective or damaged.
c. Return Authorization: Before returning any item, please contact us for a return authorization. Items returned without authorization may not be eligible for a refund.
a. Product Exchanges: We do not offer direct product exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
5. Contact Information
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at email@example.com
By making a purchase on the HEADTOSOLE online store, you agree to comply with and be bound by this Refund and Returns Policy.